Before you bring it in.

The diary opens a few weeks ahead, and the booking page shows the days we can take. You send a request, and we call to confirm it. It is a booking once we have confirmed the day with you.

It depends on the package. A maintenance detail takes a few hours, so the car is back with you the same day. Correction and coatings take a day or two, because the polishing is slow and a coating has to cure before the car goes outside.

No. Nothing is charged on this site. The builder gives you an estimate, and we confirm the price once we have inspected the car with you. You pay when you collect it.

Tell us as early as you can, by phone or by email. A day’s notice lets us give the bay to someone else. We will find you another day if you want one.

Maintenance and interior details. Paint correction and ceramic coatings are done at the studio, because they need its light panels and curing lamps. If your car needs both, we can do the first at your address and book the rest into the bay.

Room to open the doors, and one key. The van carries its own water and power, so we do not need a tap or a socket. A driveway or a garage is enough.

We do not work on paint in rain, strong wind or hard frost, because the result would not be worth paying for. If the weather turns, we call you and move the booking to another day, or bring the car into the studio.

Yes, if there is a space we are allowed to work in. Please ask the building or the parking manager before you book, and tell us what they said. If they say no, the studio is the answer.

By hand, with two buckets, a clean mitt and a pH-neutral shampoo. Rinse well first, and dry with a soft towel. Keep away from automatic brush washes: they put back the marks we took out.

Years, with sensible washing. How many depends on how the car is used, where it is kept and how it is washed, so we do not promise a number. We check the coating whenever the car is back with us, and tell you what we see.

No. Polishing levels the clear coat around a defect, so it removes swirls, haze and light scratches. Anything you can catch with a fingernail is through the clear coat and needs paint, not polish. We show you which marks will stay before you pay.

Leave it about a week. The coating is cured under lamps before the car leaves, but it keeps hardening for a few days. If something lands on it in that time, rinse it off with plain water. The care sheet we give you covers the rest.