Booking terms
Last updated Nov 10, 2026
This is a starting point for your booking terms. Consumer rules differ from place to place: have these reviewed by a lawyer who knows the rules where you trade before you take a booking.
Bookings
A booking made through this site is a request. It becomes a booking when we confirm the day with you. If you have not heard from us, you do not yet have a place in the diary, so please call us.
Estimates and prices
The price shown on this site is an estimate, worked out from the vehicle size, package and extras you chose. We confirm the price after inspecting the vehicle with you. It may change if the vehicle’s condition is different from what was described, and we will tell you before any work starts. You are free to say no.
Changes and cancellations
If you need to change or cancel, tell us as early as you can, so that we can offer the bay to someone else. If we have to move your booking, we will tell you as soon as we know and offer you another day.
Your vehicle in our care
Vehicles are insured while they are in our care. Please remove valuables, child seats and loose items before you hand over the key: we cannot accept responsibility for belongings left inside. We note existing damage at the inspection and go through it with you.
What the work can and cannot do
Paint correction improves the finish by removing a small amount of clear coat. We do not guarantee that every defect will be removed. Some marks are too deep to remove safely, and we will point them out where we can see them. A ceramic coating makes paint easier to wash and helps it keep its gloss. It does not prevent stone chips or scratches, and how long it lasts depends on how the vehicle is used and washed.
Mobile visits
For a mobile visit we need a safe, legal place to work, with room to open the doors, and permission from the owner of the property where one is needed. We may move a visit because of the weather, or suggest the studio.
Payment
Nothing is charged online. Payment is due when you collect the vehicle or, for a mobile visit, when the work is finished.